Peter Neary Escalla Blog

This week in work I have been taking support calls and resolving issues that come through. This has improved my understanding of the company because it forces me to ask questions when I am unsure of how to fix issues or what the process is to do so. I have also been added into the implementation team to start to try to fix some of the smaller queries. Both of these jobs have allowed me to develop my communication skills with external clients.

This week at escalla we did our induction. Although most of it was common sense and things I have already learnt with it being 5 months into my apprenticeship, I was good to refresh my knowledge of health and safety etc... I did learn the British values, which I didn't know existed, which are: Democracy, Rule of law, Individual liberty and mutual respect. It was also interesting to see how easily some people would get radicalised online. Throughout the week I completed my tests to gain certificates to show I am not bias in any way.